CUSTOMER CARE

DOMESTIC SHIPPING

$8.00 FLAT RATE-SHIPPING ON ALL ORDERS IN AUST,  OVER $90 RECEIVE FREE EXPRESS SHIPPING . ALL  JEWELERY ORDERS ONLY WILL ONLY INCUR $5 FLAT RATE SHIPPING.

  • All orders are shipped by Australia Post. Once your order has been shipped you will receive an email with a tracking number which will allow you to keep track of your order via www.austpost.com.au/track/
  • I post daily. If order placed before 2pm (Monday to Friday) will be sent out SAME DAY otherwise next day
  • For those items that are on preorder please refer to the T&C under the Preorder tab I will dispatch within 24-48hrs of receiving.
  • Note - Free shipping items sometimes may not include tracking but is the responsibility of the customer if lost.
  • If you are live in STGEORGE Area Sydney, free deliveries over $50 (can take 3-4 days) and pick ups 
  • For Australian returns and exchanges, shipping charges will be incurred again to send your exchange product. For further information read our Returns policy
  • Magenta Bella does not accept responsibility for lost orders under any circumstances.
  • Please note: Free shipping is applied after all the discounts have been applied eg. Prior to sale items in the cart is  $95 and with discount it is $80 well, then that person does not qualify for free shipping as amount under $90 threshold. 

I only post items to the address provided by the customer. In the rare circumstance that your order is lost in the post we will contact Australia Post for you and lodge missing parcel enquiry in order to have the issue resolved. Please keep this in mind when selecting your shipping address, only give safe and secure address details for your order.

If you feel that your package is taking longer than expected please email us at magentabella2013@gmail.com with your order details.

INTERNATIONAL SHIPPING

  • Magenta Bella charges according to the Zone. I use Australia Post International Registered post with tracking and signature.
  • International customers may be required to pay sales tax, duty and/or Customs charges.  
  • Orders may take between 5-25 business days depending on the country and excluding custom clearance delays
  • Delivery time cannot be guaranteed by Magenta Bella. If your item is in stock - we will dispatch your order within 24-48 hours of receiving your order (on weekdays). Any delays after it has left Magenta Bella will be out of our control and will be due to delays caused by the shipping company.
  • Taxes and customs charges differ depending on the country and state of the shipping address. I suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Magenta Bella is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If the instance you do not pay the additional taxes and custom charges and the item is returned, Magenta Bella will not be liable to reimburse any shipping costs.
  • All international orders are sent with tracking.
  • If you would like Express international shipping please email me at magentabella2013@gmail for a quote
  • For international returns and exchanges, shipping charges will be incurred again to send your exchange product. For further information read my Returns policy
  • International orders _ There is no Free Shipping with International Orders - Flat Rate of $25 (NZ, Canada, United States, Europe -some exceptions apply )

ADDITIONAL INFORMATION

  •  If you experience any difficulties while entering your Shipping details during checkout or while you are creating an account, please contact via the contact form or email me on magentabella2013@gmail.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
  • If a customer has made an error in the shipping address during the checkout process, Magenta Bella reserves the right to charge a reshipment fee of $7.50 for Australian orders and $18 ZONE A AND B and $22 for ZONE C and $24 for ZONE D for international orders
  • I am not responsible for lost or stolen packages or packages delayed in transit for either domestic or international shipments.
  • Any delays after it has left Magenta Bella will be out of our control and will be due to delays caused by the shipping company  
  • Both Domestic and International orders that are in stock are processed Monday through Friday and are dispatched within 24-48 hours excluding weekends and public holidays.
  • For those items that are on preorder please note there is a 3-4 week turnaround. We will dispatch within 24-48hrs of receiving.
  • Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
  • When calculating delivery times, please also note that business days do not include weekends or national public holidays
  • The T&C apply to all transactions made via the website and Ebay account (Magenta Bella)

RETURN POLICY

Domestic and international customers

I want you to be happy with your purchase so please check your orders as soon as you receive it.

If you are unhappy with your order please contact us 24 -48 hrs, after receiving your items via the tab My Account/Return Request/Completed Orders. If you have any questions before placing your return please dont hesitate to contact us via the contact form page or email us at magentabella2013@gmail.com

All items are thoroughly inspected before being posted out to our customers to guarantee a high level of quality in the items you purchase from us. 

Note: Please choose carefully when choosing jewelery as we will NOT under any circumstance other than it being faulty accept the return

Returns must be received in original condition as defined below:

-  Unworn

Unwashed

Tags still attached

-   Bonus items

If items are returned not in their original conditions as detailed above, Magenta Bella has the right to refuse refund/credit or deduct a repacking fee, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable. 

Please take care sending items back to us as items that are lost in the post are your responsibility and we cannot offer refunds on lost parcels. 

Returns must be sent back within 14 days for domestic customers and 21 days for international customers of when the customer receives the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it and there will be a $8 fee to process.

Returns are processed within five business days of receiving your items.

Magenta Bella only offer CASH REFUNDS for purchases that are defective or faulty. if the customer is after a replacement it will be sent through regular post.

For all other issues, including sizing, we will happily accept returns as a STORE CREDIT (valid for 12 months of date of issue).
All returns will be automatically processed for a store credit; unless it is a defective/faulty product in which a cash refund is given to the buyer which includes postage. Store credits are valid for 1 year from the issue date and does not cover your original or return postage cost.

******PLEASE TAKE CARE WHEN WASHING GARMENTS PARTICULAR RAYON/VISCOSE AS WE DONT OFFER REFUNDS/CREDITS/OR EXCHANGES FOR NOT FOLLOWING WASHING/CARING FOR THE GARMENT. PLEASE FOLLOW CARE/WASH INSTRUCTIONS TO AVOID SHRINKAGE/OTHER DAMAGE TO THE ITEM THAT MIGHT BE CAUSED .*****

If you would like to purchase something else or exactly the same item with different size or colour, you are required to purchase it by placing a new order with your store credit. You will receive an email with details of the store credit once your return is processed.

Note

If a certain item is popular we cannot guarantee that we will have a different size or colour in stock to fulfill an exchange request.

Although we have made every effort to display accurately as possible the colours of our garments, as computer monitors vary, we cannot guarantee that your monitors display of any colour will be completely accurate.

Returns are ONLY on full-priced items only. Clearance items, Sale or discounted items, items brought through discount codes jewellery, swimwear and bodysuits CAN NOT be returned. If items are purchased full priced and there is free shipping on the particular item. then depending on how item was sent , regular postage without tracking/parcel post with tracking then that amount will be deducted from the purchase price eg. if item was free shipping and sent in a 500g express post then $10 will be deducted from the purchase price.

If item is faulty and purchased on a merchandise credit then the amount gets refunded on the merchandise credit .

PARTY PLAN OPTION

Host a Magenta Bella Party with women clothing. shoes and jewelry 

Organise your friends and we will sort out the rest . 

$100 VOUCHER and a BOTTLE OF BUBBLY is to be received by the person who hosts a party in their home/office- minimum of 6 girls -8 girls  The voucher can not be used in conjunction with any other offer. Valid for 3 months. Can not be transferable or changed over for cash. If you want to book a party or if you want to find our if we come to your area or any further information please contact me via the contact form or email us magentabella2013@gmail.com.

If your family or friend agrees to host a Magenta Bella party then you will receive a further $30 voucher once they host it :)

Note . We will be servicing most of sydney (st george area/shire/eastern suburbs/canterbury areas/inner west some of western sydney)

MARKET STALLS

Ramsgate Organic Foodies Market & any festivals and fairs. Market stalls to be advised on website  under Popup Stalls  and on FB/Instagram

COMPETITIONS

From time to time Magenta Bella conducts competitions (Open to Australian residents only), For an entry to be valid and to be in the running all the criteria needs to actioned and must be visible (eg public settings) to Magenta Bella . At any time there is a criteria not actioned that is then deemed not a valid entry hence not go in the draw.

The successful winner has 24 hrs to claim their prize either by emailing or private inbox via the business page. After that Magenta Bella hss the right to redraw the prize on the valid entries Winners will always be subject to postage costs of $10Even though the competition will appear numerous times, all entries will go in the draw- winner will be randomly selected. This is no way sponsored, endorsed or administered by Facebook.

CLEARANCE SALE- UP TO 60-70% OFF

1. Choose wisely as no returns will be accepted unless item is faulty . Need to advise within 48hrs of receiving the item

2.  Items purchased from the clearance sale tab are not guaranteed to be sent out by express post unless they are purchased alongside full priced items. If  they dont meet the express post criteria they will be sent out as standard delivery

3. Items in the clearance sale tab if purchased before 2pm will be sent out that day unless it will be the next day

4 . Once items are gone , they wont be restocked

5. Happy Shopping xx

WIN  A $50 VOUCHER !!

 1. Simply take a photo of your recent purchase showing me how you will be rocking  it.2. Upload the pic to Instagram (Post/Stories) .  3. Tag magentabella and @magentabella to go into a monthly draw. 4. Draw closes @midnight 4th of the month  and winner revealed on the 5th of each month (Starting 5th December 2018)5. Your accounts need to be open to be eligible.6. Entries will be featured on Magenta Bella Instagram account/Facebook Account/Website.7. By tagging magentabella and @magentabella you give permission for Magenta Bella to use the picture .8. By taking more than 1 pic you increase your chances of winning.9.  Winner will be announced on Magenta Bella Stories on the 5th of each month where you will be tagged.  Winner will have 24 hrs to claim their prize.10. Winner has a month to use the $50 voucher to purchase any full priced items  (excludes any postage costs) Not to be used with any other discounts. If the winner does not use the $50 voucher than it lapses and will not be able to use it at all.

 Good luck lovelies . Haroula xx

SECRET SANTA MYSTERY PACKS

There is two options that have been created for Christmas 2019 

A $15 Secret Santa Mystery Gift  Pack valued at $39 or a $25  Secret Santa Mystery Gift Pack valued at $59-$69

The item will be wrapped ready to put under the tree.

At the checkout you might like to add the name of the person as well as the  age of the person you are buying for so the gift can be age appropriate

These items cant be returned. (Because of the nature of the product we cannot offer any refunds,if the recipient does not like the item sent to them. or the item is incorrect sizing as these items have heavily discounted) 

Maximum  x 3 per customer and must be going all to the same address (Order before 2 pm and dispatched same day otherwise next day). If you are looking to send different address additional postage must be purchased

If all that you are buying is these Secret Santa Mystery Gift Pack , free delivery or free upgrades to postage cant be applied, or any further discounts, or coupon codes cant be applied. By all means you can add to your other purchases but free delivery only applies if your other purchases excluding gift packs add to $90 and over .

LIMITED GIFT PACKS AVAILABLE IN EACH SIZE 

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REMEMBER : No one can blame you when buying this gift because you dont even know whats inside lol

Any questions feel free to reach out to me hello@magentabella.com.au

 Haroula x