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CUSTOMER CARE

DOMESTIC SHIPPING

Due to the Coronovirus Australia Post is experiencing delays with their deliveries. Please allow a few days on top for your item to arrive.  I am still despatching daily (all orders processed before midday will be sent out same day) If you have any queries or missing parcels please dont hesitate to contact me .

FREE SHIPPING (REGULAR POST) OVER $90 OR $6.80 REG POST or $10 EXPRESS AUS  WIDE/ALL  JEWELERY ORDERS ONLY WILL ONLY INCUR $5 FLAT RATE SHIPPING.

  • Going forward orders are going to be shipped by Australia Post as well as Sendle. (Regular post to Metro network are via Sendle /Regional areas and Express are by Australia Post) Once your order has been shipped you will receive an email with a tracking number which will allow you to keep track of your order via Australia post and Sendle.
  • I post daily. If order placed before 12pm (Monday to Friday) will be sent out SAME DAY otherwise next day
  • Sendle Same state (metro network) is delivered next day and other state (metro network) delivered 2-3 days.Please note - Parcel will be left with out a signature  
  • For those items that are on PREORDER please refer to the T&C under the Preorder tab I will dispatch within 24-48hrs of receiving. Note; At times PREORDERS can be delayed due to reasons out of Magenta Bellas control (eg freight delays, manufacturing delays  I will update the listing every time i hear from the supplier, however refund is not possible unless Magenta Bella can not  physically supply your item of purchase.
  • PREORDER :If you place an order and another item is ordered the item in stock will be sent out the same time with the preorder , otherwise if not prepared to wait i can have it sent out for $6.80 email me and i will organise it for you.
  • Note - Free shipping items sometimes may not include tracking but is the responsibility of the customer if lost.
  • If you are live in STGEORGE Area Sydney, free deliveries over $50 (can take 3-4 days) and pick ups (if you are wishing to find out exactly please email me before placing your order)
  • For Australian returns and exchanges, shipping charges will be incurred again to send your exchange product. For further information read our Returns policy
  • Magenta Bella does not accept responsibility for lost orders under any circumstances.
  • Please note: Free shipping is applied after all the discounts have been applied eg. Prior to sale items in the cart is  $95 and with discount it is $80 well, then that person does not qualify for free shipping as amount under $90 threshold. 

I only post items to the address provided by the customer. In the rare circumstance that your order is lost in the post we will contact Australia Post for you and lodge missing parcel enquiry in order to have the issue resolved. Please keep this in mind when selecting your shipping address, only give safe and secure address details for your order.

If you feel that your package is taking longer than expected please email us at hello@magentabella.com.au l.com with your order details.

INTERNATIONAL SHIPPING

  • Magenta Bella charges according to the Zone. I use Australia Post International Registered post with tracking and signature.
  • International customers may be required to pay sales tax, duty and/or Customs charges.  
  • Orders may take between 5-25 business days depending on the country and excluding custom clearance delays
  • Delivery time cannot be guaranteed by Magenta Bella. If your item is in stock - we will dispatch your order within 24-48 hours of receiving your order (on weekdays). Any delays after it has left Magenta Bella will be out of our control and will be due to delays caused by the shipping company.
  • Taxes and customs charges differ depending on the country and state of the shipping address. I suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Magenta Bella is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If the instance you do not pay the additional taxes and custom charges and the item is returned, Magenta Bella will not be liable to reimburse any shipping costs.
  • All international orders are sent with tracking.
  • If you would like Express international shipping please email me at magentabella2013@gmail for a quote
  • For international returns and exchanges, shipping charges will be incurred again to send your exchange product. For further information read my Returns policy
  • International orders _ There is no Free Shipping with International Orders - Flat Rate of $25 (NZ, Canada, United States, Europe -some exceptions apply )

ADDITIONAL INFORMATION

  •  If you experience any difficulties while entering your Shipping details during checkout or while you are creating an account, please contact via the contact form or email me on hello@magentabella.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
  • If a customer has made an error in the shipping address during the checkout process, Magenta Bella reserves the right to charge a reshipment fee of $6.20 for Australian orders and $18 ZONE A AND B and $22 for ZONE C and $24 for ZONE D for international orders
  • I am not responsible for lost or stolen packages or packages delayed in transit for either domestic or international shipments.
  • Any delays after it has left Magenta Bella will be out of our control and will be due to delays caused by the shipping company  
  • Both Domestic and International orders that are in stock are processed Monday through Friday and are dispatched within 24-48 hours excluding weekends and public holidays.
  • For those items that are on preorder please note there is a 3-4 week turnaround. We will dispatch within 24-48hrs of receiving.Note; At times PREORDERS can be delayed due to reasons out of Magenta Bellas control (eg freight delays, manufacturing delays  I will update the listing every time i hear from the supplier, however REFUND is not possible unless Magenta Bella can not  physically supply your item of purchase.
  • Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
  • When calculating delivery times, please also note that business days do not include weekends or national public holidays
  • The T&C apply to all transactions made via the website and Ebay account (Magenta Bella)

RETURN POLICY

Domestic and international customers

Due to the Coronovirus I am offering cash refunds with 14 days to return  (Exp 30th June- AUS orders only)  Applies to FULL PRICE ITEMS ONLY and excludes anything in the SALE tab and jewellery, Please email me 24-48 hrs after receiving your item . Any freebies  that are attached to the order will need to be returned too. NOTE: REFUND APPLIES ONLY TO COST OF ITEM NOT TO POSTAGE COSTS , When item is returned it needs to be in the original condition as per existing Return Policy (please read below)

I want you to be happy with your purchase so please check your orders as soon as you receive it.

If you are unhappy with your order please contact us 24 -48 hrs, after receiving your items via the tab My Account/Return Request/Completed Orders. If you have any questions before placing your return please dont hesitate to contact us via the contact form page or email us at hello@magentabella.com.au

All items are thoroughly inspected before being posted out to our customers to guarantee a high level of quality in the items you purchase from us. 

Note: Please choose carefully when choosing jewelery as we will NOT under any circumstance other than it being faulty accept the return

Returns must be received in original condition as defined below:

-  Unworn

-  Unwashed

-  Tags still attached

-   Bonus items

If items are returned not in their original conditions as detailed above, Magenta Bella has the right to refuse refund/credit or deduct a repacking fee, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable. 

Please take care sending items back to us as items that are lost in the post are your responsibility and we cannot offer refunds on lost parcels. 

Returns must be sent back within 14 days for domestic customers and 21 days for international customers of when the customer receives the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it and there will be a $8 fee to process.

Returns are processed within five business days of receiving your items.

Magenta Bella only offer CASH REFUNDS for purchases that are defective or faulty. if the customer is after a replacement it will be sent through regular post.

For all other issues, including sizing, we will happily accept returns as a STORE CREDIT (valid for 12 months of date of issue). All returns will be automatically processed for a store credit; unless it is a defective/faulty product in which a cash refund is given to the buyer which includes postage. Store credits are valid for 1 year from the issue date and does not cover your original or return postage cost.

******PLEASE TAKE CARE WHEN WASHING GARMENTS PARTICULAR RAYON/VISCOSE AS WE DONT OFFER REFUNDS/CREDITS/OR EXCHANGES FOR NOT FOLLOWING WASHING/CARING FOR THE GARMENT. PLEASE FOLLOW CARE/WASH INSTRUCTIONS TO AVOID SHRINKAGE/OTHER DAMAGE TO THE ITEM THAT MIGHT BE CAUSED .*****

If you would like to purchase something else or exactly the same item with different size or colour, you are required to purchase it by placing a new order with your store credit. You will receive an email with details of the store credit once your return is processed.

Note

If a certain item is popular we cannot guarantee that we will have a different size or colour in stock to fulfill an exchange request.

Although we have made every effort to display accurately as possible the colours of our garments, as computer monitors vary, we cannot guarantee that your monitors display of any colour will be completely accurate.

Returns are ONLY on full-priced items only. Clearance items, Sale or discounted items, items brought through discount codes jewellery, swimwear and bodysuits CAN NOT be returned. If items are purchased full priced and there is free shipping on the particular item. then depending on how item was sent , regular postage without tracking/parcel post with tracking then that amount will be deducted from the purchase price eg. if item was free shipping and sent in a 500g express post then $10 will be deducted from the purchase price.

If item is faulty and purchased on a merchandise credit then the amount gets refunded on the merchandise credit .

 

COMPETITIONS

From time to time Magenta Bella may conduct competitions (Open to Australian residents only), For an entry to be valid and to be in the running all the criteria needs to auctioned and must be visible (eg public settings) to Magenta Bella . At any time there is a criteria not actioned that is then deemed not a valid entry hence not go in the draw.

 

The successful winner has 24 hrs to claim their prize either by emailing or private inbox via the business page. After that Magenta Bella hss the right to redraw the prize on the valid entries Winners will always be subject to postage costs of $6.80 Even though the competition will appear numerous times, all entries will go in the draw- winner will be randomly selected. This is no way sponsored, endorsed or administered by Facebook.

 Any questions feel free to reach out to me hello@magentabella.com.au Haroula x 

 

EOFY SALE UP TO 60% OFF -Offer is between 29TH June to midnight 30TH June 2020 . Can not be used in conjunction with any other codes or promotions including the WELCOME discount code of 10% Cant be applied to previous orders or to vouchers or any preorder. No rainchecks on this promos either. Offer commences from time and date of the email or when announcement is first loaded on the website . No discount code required prices are marked 

NOTE: Free shipping applies after the discount has been adjusted . eg if the discount takes you below the $90 threshold you will need to include postage on your order.

Any questions please dont hesitate to message me hello@magentabella.com.au

STRICTYLY NO RETURNS OR EXCHANGES - EOFY SALE- so please choose wisely (see T&C for full return policy on website)